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Have questions about product authenticity verification? Need help implementing Genuine Pass for your business? Our team is ready to assist you.

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Mon-Fri 9AM-6PM EST

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Response within 24 hours

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Ready to protect your brand? Contact us today for a free consultation.

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Contact Information

50 Carroll St, Toronto, ON M4M 3G3, Canada
+1 416-628-5333

Multiple Ways to Reach Us

Choose the contact method that works best for you

Phone Support

Speak directly with our support team

+1 416-628-5333

Mon-Fri 9AM-6PM EST

Email Support

Get detailed help via email

[email protected]

Response within 24 hours

Live Chat

Instant help when you need it

Available on website

24/7 Support

Contact by Department

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Sales Team

New business inquiries and demos

[email protected]

Technical Support

Implementation and technical issues

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Partnerships

Strategic partnerships and integrations

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Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Contact us directly.

How quickly can I get started with Genuine Pass?

Most businesses can be up and running within 48 hours. Our team will guide you through the setup process and provide all necessary materials.

What's the minimum order quantity for security labels?

We offer flexible ordering starting from 1,000 units. Larger orders receive volume discounts and faster turnaround times.

Do you provide technical support for integration?

Yes! Our technical team provides full integration support, including API documentation, testing environments, and dedicated support during implementation.

Can I track verification attempts in real-time?

Absolutely. Our dashboard provides real-time analytics on verification attempts, geographic data, and suspicious activity alerts.

What industries do you serve?

We work with luxury goods, electronics, pharmaceuticals, automotive parts, fashion, and many other industries where authenticity is crucial.

Is there a setup fee or monthly minimum?

We offer flexible pricing plans with no setup fees. Contact our sales team to discuss the best plan for your business needs.

Still have questions?

Our support team is here to help you with any questions about implementing Genuine Pass for your business.